Return policy

Return and Refund Policy

Cancellation Policy:

1. In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website

Return Policy:

1. Return/Exchange is available for selected products only, the return information is available on the product page on the website. The return policy of a product can be

changed without prior notice.

2. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.

3. Return/Exchange charges may apply on case to case basis.

NOTE FOR RETURN

* The items should be unused and unwashed for hygiene reasons.

* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

* Customized products cannot be returned or exchanged

Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.

* Please record an unboxing video while opening the parcel. This video is mandatory for raising

any disputes or return requests.

Exchange Policy : We make sure to make our product listings as accurate and descriptive as possible so that the customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition. But in case, you are unsatisfied with the order items), we would be happy to help you with exchanges. Unfortunately, we do not accept order returns at the moment.

Exchange eligibility: We only offer an exchange for domestic orders. The items requested for exchange should be unused, unwashed, unworn and must be returned with all its packaging and tags.

We provide detailed product descriptions for every outfit along with its colour, fit, wash care and other details. However, due to differences in every gadget's display setting, colours, etc., there might be a slight colour difference. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, etc.

SRF Jaipur shall only entertain exchange requests for orders placed on our official website www.SRFJAIPUR.com

EXCHANGE PROCESS:

You can raise the exchange query here With in 72 Hours of Delivery.

An amount of 150 Rs. (per order) will be charged to process your exchange.

If you have received a damaged product or completely incorrect product, please contact us via mail (srfjaipur2024@Gmail.com ) with 72 hours of delivery.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.

Reverse Pick Up is subject to the availability of the service in your area pin code.

Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 48-72 working hours.

Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.

You can get in touch with us about any issues at our customer support portal by dropping a mail on srfjaipur2024@Gmail.com ,All queries will be solved between Monday-Saturday, 11 am- 4 pm. All pending queries will be solved on priority the next day.

SELF-SHIPPING OF ORDERS FOR RETURNS:

In case your pin code is non-serviceable for a reverse pick up, you'll have courier the products to the following address:

SHREERAM FAB JAIPUR (SRF JAIPUR)

20,Kamla Nagar, Muhana Mandi Road, Sanganer, Jaipur, Rajasthan - 302029

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 72 hours of receiving the products).

PLEASE NOTE: We recommend using 'Speed Post' as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

*REFUND POLICY

SRFJAIPUR does not provide any returns or refunds on products once sold and delivered. We do offer a size exchange option for purchased items. You may refer to the same under ' Exchange & Cancelation Policy ' on our website.